Terms of Service

These Terms of Service govern all home repair and maintenance services provided by Criterion Home Solutions to customers in Evans, Georgia and the greater CSRA area. By requesting a quote, scheduling service, or communicating with us by phone or text, you agree to these terms. Last updated: 11/10/2026.

1. Business Information

Criterion Home Solutions is a home repair service based in Evans, Georgia, serving homeowners throughout the greater CSRA area. References to "we," "us," or "our" mean Criterion Home Solutions; "you" means the customer requesting or receiving services.

2. Scope of Services

We provide residential repair and maintenance services as described in your written estimate or work order. Work outside the agreed scope, hidden conditions discovered during the job, or customer-requested changes may require a revised estimate and your approval before we proceed. Customers are responsible for providing safe access to the work area.

3. Scheduling and Communications

Appointments are confirmed once agreed by both parties. Arrival times are estimates and may shift due to weather, materials, or prior jobs; we will notify you of delays. By providing your phone number, you consent to receive calls and text messages from Criterion Home Solutions about quotes, appointments, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Consent is not a condition of purchase.

4. Estimates and Payment

Estimates are valid for 30 days unless otherwise stated. A deposit may be required before materials are ordered or work begins. Payment of the remaining balance is due upon completion/within 5 days of invoice. Accepted payment methods: Cash, Credit Card or bank draft. Late balances may be subject to fees as permitted by Georgia law.

5. Cancellations and Rescheduling

Please give at least 24 hours' notice to cancel or reschedule. Late cancellations may incur a fee of $65.00. Deposits for custom or special-order materials already purchased may be non-refundable. We may reschedule for weather, safety, or circumstances beyond our control at no cost to you.

6. Warranties

We warrant our workmanship for 12 months from the completion date. Materials and products are covered only by their manufacturers' warranties. Warranties do not cover normal wear, misuse, neglect, accidents, or alterations by others. To make a claim, contact us promptly with a description of the issue.

7. Limitation of Liability

To the extent permitted by law, our total liability for any claim related to our services is limited to the amount paid for the specific service involved. We are not liable for indirect or consequential damages, pre-existing conditions, or damage arising from concealed defects not reasonably discoverable before work began.

8. Privacy

We use your information only to provide and communicate about our services. We do not sell or share your mobile number or SMS opt-in consent with third parties or affiliates for marketing purposes. Please see our Privacy Policy for full details on how we collect, use, and protect your information.

Text Messaging Program Terms & Conditions

By opting in to receive SMS text messages from Criterion Home Solutions, you agree to the following terms and conditions:

Program Description: Criterion Home Solutions uses SMS messaging to send appointment reminders, project updates, estimates, and promotional offers.

Message Frequency: Message frequency may vary based on your interactions with us.

Pricing: Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions: You can cancel the SMS service at any time. Just text STOP to the number that messaged you. After you send the SMS message STOP, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

Help Instructions: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at criterionhomesolutions@gmail.com or 706-780-2223.

Carrier Liability: Mobile carriers (such as AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.

Privacy: We respect your privacy. Data obtained through the short code or text messaging program will not be shared with any third-parties for their marketing reasons/purposes. Please review our full Privacy Policy at www.criterionhomesolutions.com/privacypolicy for more details.

9. Changes and Governing Law

We may update these terms from time to time; the current version will always be posted on this page. These terms are governed by the laws of the State of Georgia.

10. Contact Us

Questions about these terms? Contact Criterion Home Solutions, Evans, GA — Phone: 706-780-2223 · Email: criterionhomesolutions@gmail.com. You can also reach us through the contact form on our website.

Questions?

If you have questions about these Terms of Service, our service scope, scheduling, payments, cancellations, warranties, or how we handle your information, send us a message. Criterion Home Solutions serves homeowners in Evans and the greater CSRA area, and we will respond to your inquiry as soon as possible.